Two months after switching from AT&T to Sprint, and still getting billed by AT&T, I finally closed the door and will pay the final $6.02 I owe and move on.

When I first purchased the new phones and switched to Sprint, I was actually pleasantly surprised when the customer service rep said that they would handle canceling my AT&T account for me. I was not pleasantly surprised when, 15 days later, an AT&T bill came into my inbox asking me to pay them a full month’s fee.

Well, 10 phone calls later, I finally talked with LeAnn – a rare, competent customer service rep at AT&T – and she resolved the issue in 10 minutes. Amazing how it still takes finding someone who gives a crap about their job to get things moving. Those other 9 people gave me the runaround and got nothing accomplished.

Customer service is king. Still holds true.